Hilson Threads

At Hilson Threads, we believe every woman deserves to express her unique style with confidence and ease. Our curated collections of chic, trend-forward clothing are designed to help you look and feel your best—whether for a casual day out, a busy workday, or a special occasion.

Discover pieces that blend timeless style, everyday comfort, and modern trends, all crafted to inspire and empower your personal fashion journey.

About Us

Frequently Asked Questions

FAQs

What is your Return & Refund Policy?

We want you to love your purchase. If not, you can return items in new condition within 30 days of receiving them. Return shipping is free, and refunds are processed within 10 business days after we receive your return. For full details, view our Return Policy.

How long does shipping take and is it free?

Yes, shipping is free across Malaysia! Orders placed before 17:00 (GMT+8) are processed within 1-5 business days. Delivery typically takes 7-9 business days depending on your location. For full details, view our Shipping Policy.

How can I contact your team?

Our friendly support team is here to help! You can reach us Monday to Friday, 09:00 to 17:00. We aim to reply within 48 business hours. If you have any questions about your order or need assistance, contact our team here.

How do I track my order?

As soon as your order ships, we’ll send you a confirmation email with your tracking number. You can use it anytime to track your delivery progress via our Tracking Page. If you need further assistance, feel free to contact our team.

Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make a change or cancel your order, please contact us before 17:00 (GMT+8) on the same day your order was placed. After this cut-off time, we may not be able to modify your order as it will already be in processing. Contact our team for assistance.